Quality Assurance Specialist

6 days ago


MercervilleHamilton Square, New Jersey, United States Conduent Full time
About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our team at Conduent. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our services and maintaining contractual performance standards.

Key Responsibilities
  • Perform quality assurance reviews on all components of our operations under approved policies and procedures.
  • Monitor and assess functions to ensure contractual and quality performance standards are maintained in mailroom functions, inbound and outbound calls, data entry, correspondence processing, enrollment processing, eligibility processing and determination, premium processing, complaint/grievance processes, training activities, and HR procedures.
  • Maintain technical and program policy proficiency in the NJ Family Care program and maintain proficiency in contract requirements.
  • Monitor and assess individual/group performance against established standards/requirements.
  • Enter QA review results into the database for quality assurance scorecard reporting.
  • Identify, develop, and assist in the execution of corrective action measures as needed to maintain or re-gain compliance on time.
  • Provide feedback to the leadership team and assist in addressing education/training needs with the Project Director, Managers, and Supervisors including preparing summaries and presentations when appropriate.
  • Compile and analyze data to assist with contractually required, ad hoc, and internal management reports as needed.
  • Participate in and contribute to the quality improvement process.
  • Assist in collecting information for staff performance reviews by monitoring individual and group performance against established standards.
  • Provide feedback to leadership staff on areas for improvement.
  • Work with the management team to develop and execute corrective action plans in the event of contractual non-compliance.
  • Participate in training sessions.
  • Other duties as assigned.
Requirements
  • Must be 18 years of age or older.
  • High School Diploma or GED.
  • Background screening.
  • Preferred Experience:
    • Associate degree preferred.
    • A minimum of two (2) years of experience providing corporate quality assurance is preferred.
    • Experience utilizing state-of-the-art technology and quality methods to implement improvements and change in an organization.
    • Experience in public sector administration, outsourcing/production environment, Medicaid, and/or CHIP a plus.
What We Offer
  • Competitive pay rate of $21.00 per hour.
  • Full-time schedule with 40 hours per week.
  • Paid training program.
  • Full benefits package.
  • Career growth opportunities.
  • PerkSpot employee discount program.
About Conduent

Conduent is a leading business process services company that delivers mission-critical services and solutions to Fortune 100 companies and over 500 governments. We are committed to creating exceptional outcomes for our clients and the millions of people who count on them.



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