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Front Desk Representative

4 weeks ago

Holyoke, Massachusetts, United States Buffalo Lodging Associates Full time
Front Desk Agent Job Description

We are seeking a skilled Front Desk Agent to provide exceptional service to our guests. As the face of our hotel, you will be responsible for greeting guests, handling check-in and check-out procedures, and providing information about our hotel services and amenities.

Key Responsibilities:
  • Greet guests and complete check-in and check-out procedures in a timely and efficient manner.
  • Handle cash, credit card information, and goods at the property.
  • Identify the needs of each guest and provide relevant information to create a welcoming environment.
  • Take reservations from incoming callers and update the hotel management system as needed.
  • Work a variety of shifts, including mornings and evenings, and be available to work weekends.
About Buffalo Lodging Associates:

Buffalo Lodging Associates is a hotel management company that prides itself on providing true hospitality. With a portfolio of 50 hotels, we have partnered with respected brands to deliver exceptional guest experiences. Our team is driven by a passion for excellence, integrity, and inclusivity.

What We Offer:
  • A competitive salary and benefits package.
  • A comprehensive training program to help you succeed in your role.
  • The opportunity to work with a dynamic and supportive team.
  • A fun and fast-paced work environment.

We are committed to keeping our employees healthy, happy, and productive. We offer a variety of benefits, including paid time off, medical and dental insurance, and a 401(k) retirement savings plan. We also provide opportunities for professional growth and development, as well as a fun and supportive work environment.