Master Guitar Maintenance Specialist

3 weeks ago

Winston Salem, United States Guitar Center Full time
Retail Guitar Repair Tech Job Description

As a Retail Guitar Repair Tech at Guitar Center, you will be responsible for delivering exceptional maintenance and repair services to customer-owned instruments. Your primary goal is to ensure a positive customer experience by interacting with customers, servicing equipment with high craftsmanship, and assisting with store inventory.

The ideal candidate will possess strong customer focus, initiative, and effective communication skills to train others in repair techniques.

About Guitar Center

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.

We believe in creating inclusive environments that put our customers first while fulfilling our mission. As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in maintaining specific store inventory, continually building and increasing the business through great customer experience and quality work.

A few key characteristics of successful Repair Technicians include:

  • Customer Focus: Understanding customer service principles and providing an excellent customer experience. Able to connect with customers in a meaningful way, approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
  • Initiative: Identifying opportunities & issues and following through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Develop knowledge and skills including product, store operations, sales and leadership.
  • Selling: Working through GC certification program to gain a base understanding of products and sales techniques.
  • Training: Effectively training learners and communicating information and techniques so they are retained.

Your responsibilities as a Repair Technician will include:

  • Interacting with customers, ensuring a positive customer experience.
  • Service customer-owned instruments with a high level of craftsmanship.
  • Maintain store owned gear, as requested.
  • Complete warranty repair work.
  • Additonal duties as assigned.

Why Guitar Center? Here's what we offer:

We provide robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.

Salary and Requirements

The estimated salary range for this position is $45,000 - $65,000 per year, based on industry standards and location.

Requirements:

  • Skilled understanding of repairing Guitars.

Preferences:

  • Foundational product knowledge on Guitar Center products.
Keywords

Guitar repair, musical instruments, customer service, music industry, instrument maintenance, repair technician, guitar center, customer experience, repair services, craftsmanship

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