Customer Service Representative
3 weeks ago
**Oldcastle BuildingEnvelope: A Leading Glass Manufacturer**
">We are seeking an experienced Customer Service Representative to join our team at Oldcastle BuildingEnvelope. The successful candidate will be responsible for providing exceptional customer service, managing customer accounts, and resolving sales-related inquiries.
About the Role:
- Manage customer accounts and resolve sales-related inquiries in a timely and professional manner.
- Collaborate with the CSR Manager to resolve disputes and ensure satisfactory outcomes.
- Work cooperatively with internal teams to meet customer needs and expectations.
- Analyze and answer general questions regarding sales quotes and order status.
- Enter and process orders in a timely manner.
Requirements:
- 1-5 years' experience in customer account management.
- Excellent communication, interpersonal, organizational, and presentation skills.
- Proficiency in MS Office applications, Word, Excel, E-mail.
- Able to work independently and efficiently to meet deadlines.
- Strong attention to detail, accuracy, and thoroughness to minimize losses.
What We Offer:
- Competitive salary of $25.00 per hour.
- Paid time off and 10 holidays (inclusive of 2 floating holidays).
- Market competitive 401(k) match.
- Industry-leading medical, dental, and vision benefits.
- Short-term and long-term disability coverage.
- Life insurance.
About Us:
At Oldcastle BuildingEnvelope, we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by empowering experienced and entrepreneurial managers who have a customer-first focus at all levels.
EEO/AA Employer: OBE is an Affirmative Action and Equal Opportunity Employer. #OBE
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