Inside Sales Associate

1 week ago


Tiffin, Ohio, United States Webster Industries, Inc. Full time
Customer Service Representative Job Summary:
Webster Industries, Inc. is seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing customer service assistance, working with other departments to resolve customer issues, and collaborating with supply chain partners to deliver excellent results.

Main Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work with other departments to identify and implement process improvements to enhance customer satisfaction
- Develop and maintain strong relationships with customers to drive sales growth
- Collaborate with supply chain partners to ensure timely delivery of products and services
- Meet or exceed sales targets and customer satisfaction goals

Requirements:
- High school diploma or equivalent required; college degree preferred
- Previous sales, customer service, or related experience required
- Excellent communication, problem-solving, and time management skills
- Ability to work in a fast-paced environment and adapt to changing priorities

Benefits:
- Competitive salary: $50,000 - $65,000 per year
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

Key Performance Indicators (KPIs):
- First Call Resolution (FCR) rate: 80% or higher
- Customer Satisfaction (CSAT) score: 90% or higher
- Sales growth: 10% or higher

How to Apply:
Please submit your application if you are a motivated and results-driven individual who is passionate about delivering exceptional customer service.

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