Customer Service Representative

3 weeks ago


Littleton, Colorado, United States Kroger Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide friendly and efficient customer service by greeting customers, answering questions, and resolving issues in a timely manner.
  • Operate a cash register, process transactions, and handle customer payments accurately and efficiently.
  • Assist customers with finding products, loading/unloading heavy items, and retrieving out-of-reach items.
  • Anticipate customer needs and respond to questions and concerns in a professional and courteous manner.
  • Maintain a clean and organized store environment, including the front-end area, by restocking shelves, sweeping/mopping floors, and performing other tasks as needed.
  • Work effectively as part of a team to achieve sales, profit, and labor goals, while maintaining a positive and respectful attitude towards customers and colleagues.
Requirements
  • High school diploma or equivalent required.
  • Effective interpersonal and customer service skills, with the ability to work in a fast-paced environment.
  • Good math skills and ability to accurately handle cash and process transactions.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Ability to lift up to 25 pounds and stand for long periods of time.
Preferred Qualifications
  • Familiarity with Microsoft Office Word and Excel.
  • Previous experience in a retail or customer service environment.


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