Internship Opportunity in Exchange Connectivity

3 weeks ago


Aurora, Illinois, United States CME Group Full time
Job Summary:

CME Group is seeking a highly motivated and detail-oriented intern to join our Exchange Connectivity & Hosting Operations team. As a key member of our team, you will be responsible for providing exceptional customer support, accurately recording start and stop times for billing and staffing needs, and assisting Remote Hands engineers in supporting customer work requests in our data center.

Responsibilities:

  • Provide customer support during weekday evenings and weekends to ensure secure access for visitors of the data center.
  • Accurately record start and stop times for billing and staffing needs.
  • Assist Remote Hands engineers in supporting customer work requests in the data center.
  • Identify and report issues related to policies and procedures in the data center.
  • Perform monthly statistical reporting of space and power usage metrics.
  • Complete projects and update documentation as needed.

Qualifications:

  • Enrolled in degree programs related to Information Technology, Engineering Sciences, or Finance.
  • Strong communications and customer support skills required.
  • Google Workspace and Smartsheet experience are a bonus.
  • Candidate must have their own transportation to Aurora by car.
  • Candidate must have a flexible schedule as all hours are weekday evenings and Saturday day shift. Available 15-20 hours a week.
  • Local to Aurora/Chicago area.

About CME Group:

CME Group is the world's leading and most diverse derivatives marketplace. We invest in our employees' success and offer a dynamic work environment where you can impact markets worldwide, transform industries, and build a career by shaping tomorrow. We're looking for problem solvers, difference makers, and trailblazers to join our team.

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