Healthcare Customer Service Associate

3 weeks ago


Mishawaka, Indiana, United States South Bend Orthopaedics Full time

Job Description

The Healthcare Customer Service Associate position at South Bend Orthopaedics involves providing exceptional patient care and supporting our healthcare team through efficient communication and navigation of medical processes.

  • Deliver outstanding customer service to patients and families via phone or in person, addressing their needs and concerns promptly.
  • Navigate complex medical terminology and procedures to resolve patient inquiries and issues efficiently.
  • Utilize computer software systems to schedule appointments, maintain patient records, and communicate with staff.

Requirements:

  • High school diploma or equivalent required; two years' experience in telephone operations preferred.
  • Strong understanding of medical terminology and procedures essential for success in this role.
  • Excellent communication and interpersonal skills required for effective collaboration with patients, families, and staff.

Compensation Package:

  • Competitive salary range ($45,000 - $55,000 per year) based on location and experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment with a focus on teamwork and collaboration.


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