Tax Associate

2 weeks ago

Des Moines, Iowa, United States Intuit Full time
Job Title: Tax Associate

We are seeking a highly motivated and experienced Tax Associate to join our team at Intuit. As a Tax Associate, you will play a critical role in providing expert guidance and tax preparation services to our customers.

About the Role

This is a virtual, customer-facing role that requires strong communication and technical skills. You will be working with our state-of-the-art video communications software to interact with customers and provide them with tax advice, full-service business return preparation, and product/software inquiries.

Key Responsibilities
  • Manage complex business tax returns for Partnerships and S Corporations
  • Provide expert guidance and tax preparation services to customers
  • Utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to customers
  • Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and tax return preparation
  • Document customer interactions
  • Work continuously toward meeting company key performance metrics and Big Bet Goals
Requirements
  • Strong business tax preparation experience and extensive knowledge of tax laws
  • Minimum of 2 seasons of personal Tax Preparation experience
  • Commit to a minimum schedule of at least 20 hours/week throughout the tax season
  • Bookkeeping experience with books to tax preparation is strongly preferred
  • Experience preparing Business Tax returns for service industry customers is strongly preferred
  • Must possess or be able to obtain any related state licenses, certificates, permits, or bonds
  • Must possess an active Preparer Tax Identification Number (PTIN)
  • Working knowledge of Circular 230
  • Proficient with technology; solid knowledge of computer operations and software
  • Strong customer service skills – ability to interact with customers through video and audio tools in a professional, friendly, and confident manner
  • Excellent verbal and written communication skills
  • Critical thinking, problem-solving, research skills, and determination
  • Ability to work in a fast-paced environment with minimal supervision
  • Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria and a quiet location in which to work
  • Must reside in the United States
What We Offer

As a Tax Associate at Intuit, you will have the opportunity to work on our newest product offerings, TurboTax Live Business, and shape the direction of our company. You will also have access to our state-of-the-art video communications software and a team of experts who are passionate about providing exceptional customer service.

We are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and development. If you are a highly motivated and experienced Tax Associate who is passionate about providing exceptional customer service, we encourage you to apply for this role.

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