Customer Service Associate

3 weeks ago


Summerfield, North Carolina, United States Food Lion Full time

About the Job: As a Customer Service Associate at Food Lion, you will be responsible for providing fast, easy, flexible and friendly service to our customers. You will work in a team environment to maintain high standards of customer satisfaction and ensure excellent service.

Key Responsibilities:

  • Provide prompt, accurate and friendly service to customers
  • Greet each customer and use their name whenever possible
  • Unload customers' groceries from cart to belt
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Follow correct bagging procedures for the correct use of bags by type
  • Scan customers' order and handle the payment transaction
  • Avoid personal conversations with other associates when customers are present
  • Follow procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
  • Make every attempt to maintain accurate cash control
  • Perform tasks as assigned by management

Working Conditions: This is a full-time position that requires working in a fast-paced retail environment. You will be on your feet 100% of the time, frequently walking short distances. You will also be required to lift products weighing up to 50 lbs. on occasion.

Requirements:

  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions

Estimated Salary: $12-$15 per hour, based on experience and qualifications.



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