Patient Access Representative

4 days ago


Gig Harbor Washington, United States CommonSpirit Health Full time
Job Summary

This role is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures.

Key Responsibilities:
  • Ensuring patient registration and check-in/check-out processes are accurate and efficient.
  • Collecting and entering demographic and financial data in the patient's medical record.
  • Gathering and validating insurance information using routine methods.
  • Scheduling patient appointments and coordinating ancillary services.
  • Collecting co-pays, co-insurance, and prior balances.
  • Obtaining and processing referrals, authorizations, and pre-certifications for patients requiring ancillary testing and/or surgical procedures.
  • Working with patients to ensure their referral needs are fulfilled and determining insurance benefit coverage for hardware-related items.
Requirements:
  • One year of customer service work experience, with two years preferred.
  • Healthcare or call center experience is a plus.
What You'll Bring:
  • Critical thinking and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of insurance authorization and billing requirements.
  • Ability to maintain confidentiality and handle sensitive information.
  • Strong customer service skills and a commitment to delivering exceptional patient experience.


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