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Patient Care Coordinator

2 months ago

Alpine, New Jersey, United States Optum Full time
Opportunities with Optum

We are seeking a detail-oriented and patient-focused Associate Patient Care Coordinator to join our team at Lake Success Endocrinology, part of Optum.

Key Responsibilities:
  • Greets patients, family members, and guests with a friendly smile
  • Assists patients with signing in and completing registration
  • Enters and scans patient demographic and insurance information into Epic
  • Verifies insurance eligibility and benefit information; informs patients of insurance benefits
  • Collects co-payments and patient balances
  • Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
  • Assists physician and clinical staff by coordinating follow-up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
  • Sends patient records to primary care physician
  • Assists with other tasks as assigned
What We Offer:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Requirements:
  • High School Diploma / GED (or higher)
  • 1+ years of customer service or healthcare-related experience
  • Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
Preferred Qualifications:
  • Experience working with an electronic health record (EPIC)
  • Knowledge of medical terms
  • Knowledge of insurance carriers and managed care plans
  • 1+ years of experience working in a medical front office / Urgent Care position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Soft Skills:
  • Ability to work independently and maintain good judgment and accountability
  • Demonstrated ability to work well with healthcare providers
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to work well under pressure in a fast-paced environment
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Location:

Endocrinology practice 2 OHIO DRIVE, Suite 201, LAKE SUCCESS, NY 11042

Schedule:

This is a 37.5-hour work week to be determined by the supervisor. The hours are Monday through Friday 9:00 to 5:00 pm