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Front Desk Team Lead
2 weeks ago
Texas Western Hospitality Group is seeking a highly skilled and experienced professional to fill the role of Front Desk Supervisor.
The ideal candidate will have a strong background in guest services, hotel operations, and customer service. The Front Desk Supervisor will be responsible for the daily operation of the front desk, ensuring that all guests receive exceptional service and that the hotel's standards are met.
Responsibilities:
- Manage the front desk team to ensure efficient guest registration, check-out, and telephone service.
- Ensure compliance with established policies and procedures.
- Assist in training and hiring of front desk agents.
Requirements:
- High school graduate level mathematical aptitude.
- Working knowledge of guest services and hotel services.
- Hilton experience required.