Director of Customer Engagement

5 days ago


Glendale, California, United States ServiceTitan Full time
Job Description

As a Director of Customer Engagement at ServiceTitan, you will be responsible for developing and executing marketing strategies that drive customer growth, retention, and engagement. You will lead a team of marketers, provide guidance and support as needed, and work closely with other teams to support programs that improve the overall customer experience.

The ideal candidate will have 8+ years of experience in customer marketing and communications, with a focus on digital channels. They will be able to lead and develop a team, work effectively with cross-functional teams, and analyze data to drive decisions. The successful candidate will also have excellent project management skills and the ability to manage multiple priorities in a fast-paced environment.

The Director of Customer Engagement will be responsible for planning and executing marketing campaigns that drive customer acquisition, retention, and growth. They will also be responsible for improving nurture tracks that focus on product and feature adoption, ensuring the team maintains emergency communications, rules of engagement for customer communications, and the customer journey map(s).

  • Glendale, California, United States YMCA of Glendale Full time

    General Function: Under the direct supervision of the Associate Membership Director and consistent with the mission of the YMCA, the Member Engagement Representative is responsible for supporting member service related activities and functions in both facilities. In addition to providing exce...


  • Glendale, California, United States YMCA of Glendale Full time

    General Function: Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Under the direct supervision of the Associate Membership Director and consistent with the mission of the YMCA, the Member Engagement Representative is responsible for supporting member service related activities and...


  • Glendale, California, United States Society for College and University Planning Full time

    The Society for College and University Planning is seeking a dedicated professional to join our team as Assistant Director for Student Engagement.This role is crucial in developing and overseeing student programs, services, and initiatives that promote academic success, leadership development, and community engagement.About the Position:This position is...


  • Glendale, California, United States ServiceTitan Full time

    Leadership OpportunityServiceTitan is seeking a highly experienced customer marketing leader to join our team. As a Senior Manager, Customer Marketing, you will be responsible for leading our customer marketing efforts and developing strategies that drive customer retention, engagement, and growth.About the TeamYou will be working closely with a talented...


  • Glendale, California, United States University of Southern California Full time

    We are seeking a highly skilled and experienced Program Development Director to join our Ambulatory Services team. In this critical role, you will be responsible for developing and implementing programs to improve patient outcomes, satisfaction, and family-centered care.As a Program Development Director, you will work collaboratively with multidisciplinary...


  • Glendale, California, United States Jobleads-US Full time

    We are seeking an experienced professional to join our team as the Assistant Director, Black Student Center.Job Summary:Develop and oversee student programs, services, and initiatives that promote academic success, leadership development, and community engagement.Key Responsibilities:Develop and implement programs that support Black student retention,...


  • Glendale, California, United States YMCA of Glendale Full time

    **Company Overview**The YMCA of Glendale is a dynamic organization dedicated to fostering community growth and development. Our mission is to provide opportunities for individuals and families to thrive, both physically and emotionally.We are seeking a highly motivated Member Engagement Representative to join our team. In this role, you will play a critical...


  • Glendale, California, United States ServiceTitan Full time

    Customer Marketing StrategyWe are seeking a seasoned customer marketing professional to lead our customer marketing efforts. As a Senior Manager, Customer Marketing, you will be responsible for developing and executing comprehensive customer marketing strategies that drive customer retention, engagement, and growth.About the RoleThis is a critical leadership...


  • Glendale, California, United States University of Southern California Full time

    Nursing Leadership Role at USC Verdugo Hills HospitalWe are seeking an experienced Nurse Leader to join our dynamic healthcare team as a Clinical Director. This is a unique opportunity to leverage your expertise in nursing operations, patient care delivery, and staff management to drive excellence in our Intensive Care Unit/5 South department.You will be...


  • Glendale, California, United States YMCA of Glendale Full time

    **Key Responsibilities**In this challenging yet rewarding role, you will have the opportunity to make a meaningful impact on our members' lives. Your duties will include:Providing exceptional customer service to members and stakeholdersSupporting member retention efforts through proactive engagement and communicationCollaborating with the Associate...


  • Glendale, California, United States Jobleads-US Full time

    About the RoleWe are seeking a highly skilled Social Media Marketing Strategy Director to join our team at Jobleads-US. As a key member of our Consumer Products Marketing group, you will be responsible for building and engaging audiences through compelling social media programs across various franchises such as Disney, Pixar, and Star Wars.You will work...


  • Glendale, California, United States Jobleads-US Full time

    As the Assistant Director, Black Student Center, you will be responsible for developing and overseeing student programs, services, and initiatives that promote academic success, leadership development, and community engagement.Key Responsibilities:Develop and implement programs that support Black student retention, academic success, and professional growth,...


  • Glendale, California, United States Jobleads-US Full time

    As the Storytelling Director, you will be responsible for developing and implementing innovative marketing strategies that drive business growth and engagement. You will collaborate with cross-functional teams to ensure cohesive messaging and campaign execution.About the AgencyJobleads-US is a creative marketing agency that specializes in helping businesses...


  • Glendale, California, United States Brilliant Earth Full time

    About This RoleThis position requires a results-driven leader who can foster a culture of excellence, drive sales growth, and ensure seamless customer experiences.The ideal candidate will have a proven track record of success in sales leadership, excellent communication skills, and the ability to inspire and motivate a high-performing team.Key...


  • Glendale, California, United States International Rescue Committee Full time

    About the RoleThis is an exciting opportunity to join our USA Philanthropy department as a Regional Philanthropy Director. As a key member of our team, you will be responsible for developing and executing strategies to engage and cultivate relationships with high-net-worth individuals in the western United States.You will work closely with the Senior...


  • Glendale, California, United States YMCA of Glendale Full time

    About the Role:">The Member Engagement Representative plays a vital role in supporting member service activities and functions in our facilities, under the direct supervision of the Associate Membership Director.Key Responsibilities:">Provide excellent customer service to members and respond to their inquiries in a timely and professional manner.Support...

  • Creative Director

    5 days ago


    Glendale, California, United States Jobleads-US Full time

    Compelling storytelling. Engaging connection. Limitless inspiration. At Yellow Shoes, these endeavors are woven into the craft and content that we create for beloved Disney brands. As the creative marketing agency for Disney Experiences, our intimate knowledge and unique integration within each line of business allow us to create crave-worthy content that...


  • Glendale, California, United States ServiceTitan Full time

    Company OverviewWe are a leading software company serving the home service industry. Our goal is to empower businesses to provide exceptional customer experiences.Job SummaryWe are seeking a highly skilled Strategic Marketing Director to join our team. As a key member of our marketing organization, you will be responsible for developing and executing...

  • Audit Director

    3 days ago


    Glendale, California, United States Swell Recruit LLC Full time

    About the RoleWe are seeking a seasoned and dynamic Audit Director to spearhead our audit practice. As a key player in shaping the strategic direction of our audit practice, you will be responsible for overseeing audit engagements, ensuring quality and compliance, nurturing client relationships, and driving the professional development of our audit team.Key...


  • Glendale, California, United States University of Southern California Full time

    Clinical Director Leadership OpportunityUSC Verdugo Hills Hospital seeks a highly experienced and visionary Clinical Director to lead our Intensive Care Unit/5 South team. As a key member of the hospital's executive leadership, you will be responsible for providing strategic direction and oversight of patient care services, staff development, and quality...