Senior Support Representative

2 weeks ago


Baton Rouge, Louisiana, United States Swagelok Louisiana Full time

Swagelok Louisiana is seeking a highly skilled Senior Customer Service Representative to join our team in Baton Rouge, LA. This role involves providing exceptional customer service, processing customer orders, and communicating effectively with internal and external stakeholders.

To be successful in this role, you should have a minimum of 4 years of customer service experience, preferably in the oil & gas/petrochemical industry. You should also be proficient in basic office software and have excellent written and verbal communication skills.

Key Responsibilities:

  1. Assist customers with product selection and procurement
  2. Process customer orders from purchase order to fulfillment
  3. Communicate effectively with internal and external customers, quality management, and other team members

Requirements:

  • High school diploma or equivalent
  • Minimum 4 years customer service experience
  • ERP experience; SAP experience preferred

Benefits:

  • Competitive salary: $60,000 - $80,000 per year
  • Generous PTO program
  • Insurance (Medical, Dental, Vision, Life Insurance/AD&D, Long-term Disability)
  • 401(k) plan
  • 9 Paid Holidays
  • Quarterly Bonus Program
  • Associate Social Committee Events/Activities
  • Associate Recognition Programs


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