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Concierge and Guest Services Coordinator

1 week ago

Palm Beach, Florida, United States The Breakers Full time

**About the Role:**

We are seeking a highly skilled and dedicated individual to join our team as a Guest Relations Coordinator. In this role, you will be responsible for providing exceptional guest service and assisting with inquiries and requests. You will also manage guest check-in and check-out processes, coordinate guest transportation and dinner reservations, and maintain accurate guest records in the computer system.

Responsibilities:

  1. Serve as the main point of contact for guests, providing exceptional service and assisting with inquiries and requests.
  2. Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  3. Coordinate guest transportation, dinner reservations, and other concierge services.
  4. Respond to phone calls and emails in a professional and timely manner.
  5. Maintain accurate guest records in the computer system.
  6. Handle guest complaints and ensure appropriate follow-up and resolution.
  7. Collaborate with other departments to ensure seamless guest experiences.
  8. Stay up-to-date with local attractions, events, and services to provide recommendations to guests.

Requirements:

  • Strong organizational skills and attention to detail are essential for success in this role.
  • Proficiency in computer systems and software is required.
  • Excellent written and verbal communication skills are necessary for effectively engaging with guests.
  • A proactive and self-motivated mindset is essential for self-development and growth.
  • The ability to work in a fast-paced environment and prioritize multiple tasks is crucial.
  • A flexible schedule, including availability on holidays and weekends, is required.