Full Time Branch Ambassador

4 weeks ago


Lindenhurst, New York, United States Capital One Full time
About the Role

We are seeking a highly motivated and customer-focused Branch Ambassador to join our team in the West Suffolk area. As a Branch Ambassador, you will play a vital role in delivering an exceptional customer experience, providing product knowledge, and resolving customer inquiries in a timely and efficient manner.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner.
  • Utilize product knowledge to promote and sell Capital One products and services, meeting or exceeding sales targets.
  • Perform a wide range of transactions, including check cashing, deposits, transfers, and withdrawals, while maintaining a high level of accuracy and attention to detail.
  • Monitor and mitigate fraud, adhering to established operational policies and procedures.
  • Collaborate with colleagues to achieve team goals, providing support and guidance as needed.
  • Stay up-to-date with product knowledge, industry trends, and regulatory requirements, applying this knowledge to enhance the customer experience.
Requirements
  • High School Diploma or equivalent certification.
  • At least 1 year of retail, sales, or customer service experience.
  • At least 6 months of cash handling experience.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic computer skills, with proficiency in Microsoft Office applications.
What We Offer

Capital One offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.



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