Customer Experience Associate

7 days ago


Roseburg, Oregon, United States Enterprise Holdings Full time
Responsibilities
  • Take incoming calls for reservations, rate quotes, general questions, and answers, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
  • Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Meet and greet customers in a friendly and timely manner.
  • Provide directions and general assistance.
  • Assist in assessing the condition of rentals upon return.
  • Process returns, check-ins, and exit kiosk transactions.
  • Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • Sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Notify Management of any known vehicle problems and any required vehicle maintenance.
  • Clean vehicle interiors and exteriors by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.


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