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Job Summary

The Salvation Army is seeking a skilled Recovery Navigator to join our team at the Anaheim Emergency Shelter. As a key member of our staff, you will play a vital role in delivering therapeutic services to homeless individuals, providing optimal quality care and consistency to support their recovery journey.

Key Responsibilities

• Initiate personal contact with newly admitted individuals to support their sobriety plan and recovery process.
• Research, plan, and conduct groups and individual sessions to promote recovery and well-being.
• Develop and implement individualized recovery plans, using measurable goals and objectives, to support each individual's unique needs.
• Assist with discharge planning, ensuring proper communication of each individual's progress through record keeping and verbal interaction with staff.
• Provide treatment referrals and link guests with treatment services to support their recovery.

Record Keeping and Communication

• Maintain accurate and up-to-date documentation, including goals, progress notes, and client files.
• Assist with entering client data into Bridges and/or HMIS and CES System.
• Practice consistent communication with the Program Manager, keeping them informed of services provided, challenges, and client status.

Leadership Core Competencies

• Problem Solving/Conflict Resolution: Identify and resolve problems and conflicts in a timely manner, gathering and analyzing information to develop solutions.
• Customer Service: Manage difficult and emotional clients, residents, staff, and guests, diplomatically addressing their needs to ensure mutually satisfying outcomes.
• Oral and Written Communication: Speak and write professionally, clearly, and persuasively in a variety of situations, editing work for spelling and grammar, and seeking clarification and responding appropriately to questions.
• Teamwork: Balance team and individual responsibilities, building a positive team spirit, morale, and group commitment to established goals, core values, and objectives.
• Compassion: Offer support through active listening and understanding, maintaining sensitivity and refraining from judgment, providing trauma-informed care and harm reduction.

Working Conditions

The Recovery Navigator will work in a fast-paced environment, requiring the ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. The position also requires the ability to grasp, push, pull objects, and operate a computer, fax, and telephone. The ability to lift up to 40 lbs is also necessary.

Minimum Qualifications

• By virtue of its direct contact with and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army's Christian mission are required for this position.
• CADC or equivalent preferred.
• Minimum 1 year experience working with people in recovery, mentally ill, and homeless.
• Must be able to read, write, and communicate in English.
• Must be in good physical health and mental health, capable of meeting the demands of the position.

Skills, Knowledge, and Abilities

• Driving test and clean MVR check (if applicable).
• If working in vicinity of children, a criminal background check is required with certification for Protect the Mission policies and procedures.
• Bilingual/Bi-literate English/Spanish preferred.
• Must have ability to work with, direct, and relate well with co-workers, community members, and guests/clients.
• Able to function in a fast-paced, frequently changing environment and have flexible availability.
• Must possess good Guest Relations and time management skills.
• Computer literate; effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs.