IT Support Specialist

5 days ago


Cupertino, California, United States Splashtop Inc. Full time
About Splashtop

Splashtop Inc. is a leader in secure remote access and support software, transforming the way businesses connect, collaborate, and thrive.

Headquartered in San Jose, California, with a global presence across multiple continents, we deliver cutting-edge solutions for multinational enterprises, academic institutions, small businesses, MSPs, and individuals.

We're at the forefront of revolutionizing remote connectivity, serving over 200,000 corporate customers worldwide.

Our commitment to excellence has earned us a remarkable Net Promoter Score of +93, with 85% of Fortune 500 companies relying on our products globally.

Joining Splashtop means being part of a dynamic team that values your contribution and empowers you to make a real impact.

About the Role

This entry-level position offers a unique opportunity to grow with a young and fast-growing organization, fostering a culture of transparency, collaboration, and continuous improvement.

The successful candidate will be responsible for providing technical support and consultation services to end-users via various channels, including ticketing systems, phones, and/or chat.

You'll assist customers with issue identification, reproduction, and resolution, ensuring timely and effective issue escalation and closure.

Additionally, you'll perform customer training and demos, accurately process and record call transactions using designated tracking software, and liaise between sales/customer success/product teams and customers to address customer problems and feedback.

A key aspect of this role is staying current with Splashtop product information, changes, and updates.

As an IT Support Specialist, you'll play a vital role in shaping our collective success, working closely with cross-functional teams to drive business growth and customer satisfaction.

Requirements and Qualifications

To excel in this role, you'll need:

  • a strong technical background to learn and understand product benefits
  • a problem-solving attitude and ability to articulate concepts and troubleshooting steps to end-users
  • excellent verbal and written communication and troubleshooting skills
  • friendly and helpful attitude

Prior experience in customer service, CRM software, and technical support is preferred but not required.

What We Offer

At Splashtop, we believe in empowering our employees to grow and succeed. As an IT Support Specialist, you'll enjoy:

  • a competitive salary of $55,000 per annum
  • a hybrid work environment, with opportunities to work from home or our office 2-3 days a week
  • access to ongoing training and development programs to enhance your skills and knowledge
  • a dynamic and supportive team environment that fosters innovation and collaboration

Splashtop is an equal opportunity employer, dedicated to creating an inclusive workplace that celebrates diversity and promotes growth.



  • Cupertino, California, United States Ulta Beauty Full time

    About Us:At Ulta Beauty, we bring possibilities to life through the power of beauty each and every day in our stores and online. We offer a wide range of products from over 500 well-established and emerging beauty brands across all categories and price points. Our full-service salons feature hair, skin, brow, and make-up services, providing a unique and...


  • Cupertino, California, United States TEKsystems Full time

    Job OverviewWe are seeking a skilled High-Level Administrative Support Specialist to join our team at TEKsystems in Cupertino, CA. As an experienced office manager or administrative professional, you will provide top-notch support to high-level stakeholders.About the RoleThis is a full-time position, Monday through Friday, 8am-5pm. You will be responsible...


  • Cupertino, California, United States Splashtop Inc. Full time

    About the Role: We are seeking a highly motivated Technical Support Specialist to join our team at Splashtop Inc. As a key member of our customer support team, you will be responsible for providing exceptional technical support and consultation services to our end-users. This role requires strong problem-solving skills, excellent communication abilities, and...


  • Cupertino, California, United States WalkWater Technologies Full time

    **Job Title:** Electrical Systems Specialist**Estimated Salary:** $90,000 - $120,000 per yearWe are seeking a highly skilled Electrical Systems Specialist to join our team at WalkWater Technologies. As an Electrical Systems Specialist, you will be responsible for designing and troubleshooting electrical systems.**Required Skills and...


  • Cupertino, California, United States Cupertino Healthcare & Wellness Center Full time

    Job SummaryWe are seeking a skilled and compassionate Certified Nursing Assistant (CNA) to join our team at Cupertino Healthcare & Wellness Center. As a CNA, you will play a vital role in providing high-quality patient care and supporting the well-being of our residents.About the JobThis is a full-time opportunity with a competitive salary of $45,000 per...


  • Cupertino, California, United States YAYOI Full time

    Job OpportunityWe are currently seeking an Executive Culinary Specialist to join our team at YAYOI in Cupertino.Salary: $35,000 - $50,000 per annum (dependent on experience), plus flexible scheduling and a free meal.About the Role:The ideal candidate will have a passion for food and people, with excellent communication and teamwork skills. As an Executive...


  • Cupertino, California, United States RTA US Full time

    Job Title:Electronics Lab SpecialistJob Description:Russell Tobin's client, an American computer and consumer electronics company, is seeking a skilled Electronics Lab Specialist to work in Cupertino, CA.Responsibilities:Own state-of-the-art imaging and (optical) characterization automation systems for Client's display modules.Design, implement, and maintain...


  • Cupertino, California, United States Safeway Full time

    About the JobWe are seeking a skilled Pastry Cook and Baking Specialist to join our team at Safeway. As a key member of our kitchen staff, you will be responsible for preparing high-quality baked goods and pastries.Key ResponsibilitiesMeasure ingredients accurately to prepare batters, dough, fillings, and icings.Mix or cook ingredients according to...


  • Cupertino, California, United States Top Realtor Full time

    About the RoleAs a Senior Transaction Specialist at Top Realtor, you will play a critical role in driving our residential real estate brokerage forward. Your primary responsibility will be to oversee and coordinate transactions from start to finish, ensuring seamless communication with vendors, buyers, and agents.Key ResponsibilitiesCreate detailed...


  • Cupertino, California, United States Bayside Solutions Full time

    About the RoleThe Machine Learning Infrastructure Specialist will be responsible for working with our engineering team to migrate public data sets with Python, coordinating with customers to migrate their datasets and provide support during the migration.Key responsibilities include helping customers change their code to use the new SDK, performing changes...


  • Cupertino, California, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking an experienced Administrative Assistant to support a large technology company onsite in Cupertino, CA.Key Responsibilities:Provide administrative support to high-level stakeholders with multiple requests (calendaring, catering, vendor support, documentation, administrative tasks)Collaborate cross-functionally across a...


  • Cupertino, California, United States VeeAR Projects Inc. Full time

    VeeAR Projects Inc. is a cutting-edge technology company dedicated to pushing the boundaries of innovation. We are currently seeking a skilled Campus Research Specialist to join our team.In this role, you will have the opportunity to moderate user studies on our campus with full-time employees, leveraging your exceptional soft skills, clear communication,...


  • Cupertino, California, United States HSBC Full time

    Unlock Your Potential as a Global Client Service Specialist at HSBCHSBC is committed to opening up a world of opportunity for our customers. As a Global Client Service Specialist, you will play a vital role in delivering exceptional service and driving business growth.About the Role:Ensure the overall appearance of the branch is appropriate and proper...


  • Cupertino, California, United States Tbwa ChiatDay Inc Full time

    Etched, a cutting-edge technology company based in Cupertino, CA, is seeking an exceptional AI Chip Timing Specialist to drive timing analysis and closure of our next-generation AI chips.The ideal candidate will possess expertise in Static Timing Analysis (STA) and timing convergence, including timing constraints generation and management. Experience with...


  • Cupertino, California, United States beBee Professionals Full time $60,000 - $80,000

    BeBee Professionals invites skilled and experienced professionals to apply for the position of Perpetual MRI Scanner Specialist in Cupertino, United States. This role entails frequent travel to various healthcare facilities across the nation to conduct high-quality MRI scans and provide support services.About the RoleThe successful candidate will be...


  • Cupertino, California, United States eTeam Full time

    Job DescriptioneTeam is seeking a highly skilled Research Operations Specialist to join our team.We offer a competitive salary of $110,000 - $130,000 per year, depending on experience.About the RoleThe successful candidate will be responsible for managing research projects, collaborating with cross-functional teams, and ensuring timely delivery of results....


  • Cupertino, California, United States The Counter Burger - Cupertino Full time

    We are seeking an experienced Kitchen Preparation Specialist to join our team at The Counter Burger in Cupertino. As a key member of our kitchen staff, you will play a critical role in ensuring the high-quality preparation and presentation of our menu items.Job OverviewThe ideal candidate will have a minimum of 2 years of experience in kitchen preparation...


  • Cupertino, California, United States Soliant Full time

    We are seeking a dedicated and experienced Pediatric School Occupational Therapist Specialist to join our team at Soliant Health. This role involves providing occupational therapy services for school-age students ranging from grades K-12 in Cupertino, CA.Job Description OverviewThe successful candidate will have a minimum of 1+ years of experience in...


  • Cupertino, California, United States Etched Full time

    About EtchedWe are building AI chips that are hard-coded for individual model architectures, providing an order of magnitude more throughput and lower latency than traditional GPUs. This enables the creation of products that would be impossible with general-purpose computing hardware.Job SummaryWe are seeking a skilled Datacenter Reliability Specialist to...


  • Cupertino, California, United States Kiddleton, Inc. Full time

    Job OverviewKiddleton, Inc. is seeking a Part time Arcade Games Operations Specialist to join our team in Cupertino, CA.Key Responsibilities:Operate arcade game machines, ensuring they are clean and functioning properly.Manage prize inventory, including reporting every three months.Perform simple maintenance tasks on arcade game machines.Submit online...