Administrador de Servicio al Cliente
2 weeks ago
Buscamos un Administrador de Servicio al Cliente para unirse a nuestro equipo en Belcan. En este rol, serás responsable de administrar los acuerdos de garantía y mantenimiento para cuentas de servicio al cliente, asegurando que se cumplan los objetivos comerciales de la división y las expectativas del cliente.
Entre tus responsabilidades se incluyen:
- Administrar y supervisar cuentas de clientes importantes y/o especializadas de diverso alcance y complejidad.
- Evaluar los requisitos de rendimiento del cliente, los cronogramas de entrega y revisar las estimaciones de costos de materiales y mano de obra.
- Proporcionar soluciones mutuamente aceptables para problemas de los clientes que afectan el costo o el cronograma.
- Negociar requisitos complejos entre múltiples clientes, productos y equipos internos.
- Enfocarte en los problemas de asignación de existencias y el proceso de reparación para maximizar los niveles de servicio al cliente.
Si eres un profesional con experiencia en administración de contratos y servicio al cliente, y buscas un desafío emocionante en un equipo dinámico, este es el puesto para ti
Requisitos del Puesto
- Experiencia en administración de contratos y servicio al cliente.
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