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Tax Office Operations Director

1 week ago

Monroe, Michigan, United States H&R Block Full time

H&R Block is a company that values people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business through our transformation plan known as Block Horizons 2025.

We are looking for an Associate Team Leader to support a single retail office during tax season. This person will be responsible for consistently exceeding client expectations and providing daily operations direction for the tax office.

The ideal candidate will have prior experience working in customer service or a similar role. They will also have strong organizational skills, a customer-centric mindset, and excellent communication skills.

Key Responsibilities:
  • Support the Multi-Unit Team Leader and serve as onsite point of contact for tax office associates and clients.
  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience.
  • Serve as point of contact for onsite escalated client service concerns.
Requirements:
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace. You will be immersed in an exceptional work environment recognized throughout the world on Best Companies lists.