Help Desk Support Specialist for Enterprise Network
1 day ago
Job Overview:
We are seeking a skilled Help Desk Support Specialist to join our team at Contour Data Solutions.
Company Overview:
Contour Data Solutions is a dynamic and rapidly growing company that provides innovative technology solutions to clients across various industries.
Job Description:
The Help Desk Support Specialist will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met efficiently and effectively.
Key Responsibilities:
- Provide first-line technical support via phone, email, and remote access software
- Troubleshoot and resolve hardware, software, and network issues
- Maintain accurate records of incidents and resolutions
- Collaborate with cross-functional teams to ensure seamless service delivery
- Develop strong relationships with clients to understand their business needs and provide tailored support
Requirements:
- 5+ years of experience in IT help desk or support role
- Excellent communication and problem-solving skills
- Working knowledge of Windows server administration
- Proficient in using all available resources for troubleshooting and problem-solving
- Ability to work well under pressure and prioritize tasks effectively
Salary:
The salary for this position is estimated to be around $55,000 - $65,000 per year, based on industry standards and the location of Allentown, PA.
Why Join Us:
At Contour Data Solutions, we offer a dynamic work environment, opportunities for growth and development, and a competitive salary package.
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