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Front Desk Night Audit Professional

2 months ago

Bluefield, Virginia, United States VP Management LLC Full time
Job Summary:

The Front Desk Night Audit position at VP Management LLC is a full-time opportunity in the hospitality industry. This role is responsible for ensuring the smooth operation of the hotel during the night shift, including handling guest arrivals and departures, managing reservations, and maintaining financial records. The ideal candidate will possess excellent communication and organizational skills, as well as a strong attention to detail.

Responsibilities:
  • Greet and check-in guests during the night shift, providing a warm and welcoming experience.
  • Handle guest inquiries and complaints, delivering exceptional customer service at all times.
  • Manage and process reservations, cancellations, and modifications.
  • Balance and update financial records, including posting room charges and verifying room rates.
  • Complete and submit daily reports and paperwork to management.
  • Perform nightly audit procedures and report any discrepancies to management.
  • Ensure the safety and security of the hotel and its guests by monitoring security cameras and conducting routine security checks.
  • Assist with various front desk duties as needed, including answering phones and making reservations.
Requirements:
  • High school diploma or equivalent.
  • Previous experience in a hotel front desk or night audit role is preferred.
  • Strong communication and customer service skills.
  • Basic math and computer skills.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Must be able to stand for extended periods and lift up to 25 lbs.
EEOC Statement:

VP Management LLC is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, veteran status, or any other legally protected status.