Loan Operations Specialist

4 days ago


Gurnee, Illinois, United States ALEC Credit Union Full time
About the Job

ALEC Credit Union is one of the largest credit unions in Illinois, backed by over $1 billion in assets. We're seeking a skilled Loan Operations Specialist to join our team. The ideal candidate will have a strong background in customer service, retail sales, or a related field.

Responsibilities:

  1. Analyze and process loan applications, ensuring accurate and timely submissions
  2. Distribute approved loans from LDM and LSI
  3. Handle loan denials, including mailing Notice of Adverse Action for Visa
  4. Process event tickets and perform Visa functions such as account maintenance and resolving member inquiries
  5. Audit Visa applications for accuracy and report findings to the Consumer Loan Manager
  6. Assist with title processing, question resolution, and call handling
  7. Prepare documents for review and imaging
  8. Provide exceptional customer service by answering and processing member inquiries regarding transactions, maintenance, and loan status
  9. Collaborate with members on State National inquiries and process GAP claims
  10. Cross-sell and promote credit union products and services

Requirements:

  • High School Diploma or equivalent (GED)
  • One (1) year of customer service or retail sales experience
  • Two (2) years of experience in consumer loan processing and Visa preferred

The estimated salary for this position is around $45,000 per year. ALEC Credit Union offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off. If you're a motivated individual looking to build your career, we encourage you to apply.



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