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Retail Store Leader

2 months ago

Athens, Georgia, United States Petsense Full time

Job Overview

This role is essential for overseeing all operational and personnel aspects of a specialty retail pet store. Key responsibilities include driving exceptional sales performance through effective sales strategies, fostering team development, enhancing customer loyalty via outstanding service, and ensuring adherence to company standards. Additionally, this position is tasked with creating a safe and efficient work environment for all team members, customers, and vendors, as well as providing training on the proper application of policies and procedures.

Core Responsibilities

  • Maintain consistent and reliable attendance.
  • Work assigned shifts and be flexible with hours, including nights and weekends, based on business requirements.
  • Promote a safe and efficient work environment by adhering to and enforcing company policies and procedures.
  • Take initiative to support sales efforts: Acknowledge the customer, engage with them and their pets, recommend products or services, and create memorable experiences.
  • Drive revenue and profitability by boosting sales, modeling a selling culture, executing merchandising strategies, managing expenses, overseeing profit/loss, and safeguarding company assets.
  • Collaborate with mall management to engage in marketing initiatives, including promotional materials and signage.
  • Build and maintain a strong store team through effective hiring, retention strategies, scheduling, payroll management, training, and performance evaluations.
  • Ensure accurate daily reconciliation of cash drawers and vault.
  • Lead the implementation of Petsense standards through store presentation, inventory management, pricing strategies, loss prevention, and compliance with procedural audits.
  • Perform a variety of duties throughout the day, including handling customer complaints, executing opening and closing procedures, making bank deposits, operating the cash register, and supervising cash handling processes.

Required Qualifications

Experience: A minimum of two years in retail leadership is required. Experience in profit/loss management, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling is preferred. Candidates must be at least 18 years old and possess a valid driver's license.

Education: A high school diploma or equivalent is required. Regardless of educational background, candidates must be able to read, write, and perform basic arithmetic accurately.

Preferred Skills and Abilities

  • Strong communication skills with customers and team members.
  • Proficiency in reading, writing, and arithmetic.
  • Excellent interpersonal skills with the ability to resolve conflicts ethically.
  • Effective time and stress management capabilities.
  • Basic computer skills and mathematical aptitude.
  • Ability to perform essential responsibilities of team members.

Working Environment

  • Generally favorable working conditions, primarily indoors with moderate noise levels.
  • Shifts may vary by store, typically lasting no less than 4 hours and potentially exceeding 8 hours.
  • Commitment to promoting a safe and productive environment for team members and customers, adhering to company safety protocols.
  • Indoor and outdoor surfaces are typically hard (e.g., concrete, asphalt), with adequate lighting and temperature control.

Physical Requirements

  • Ability to move and handle merchandise weighing up to 50 pounds throughout the store.
  • Capability to occasionally lift or reach for items overhead.
  • Frequent standing, kneeling, twisting, crouching, bending, and climbing ladders is required.
  • Ability to navigate the store for an entire shift.
  • Must be able to access all areas of the store, including sales floor, stock area, and register area.
  • Proficiency in operating necessary store equipment (e.g., dolly, hand truck, computer, cash register).
  • Ability to read, write, and count accurately for documentation purposes.
  • Strong written and verbal communication skills to effectively interact with team members and customers.
  • Ability to process transactions through the point-of-sale system.
  • Must complete required training and certification for specific tasks.
  • Ability to travel as needed to support district operations.
  • Must possess the ability to drive or operate a vehicle for business purposes.
  • This position requires a non-sedentary work style.
  • Essential for team members to have the stamina and capability to move quickly and safely throughout the store and outdoor areas.
  • Constant operation of store equipment such as computers and cash registers is necessary.

Disclaimer

This job description provides an overview of the responsibilities associated with this position. It is not intended to be an exhaustive list of all duties. Team members may be assigned additional tasks by their supervisor as needed.