Food Service Team Lead
3 weeks ago
Job Summary: We are seeking a highly skilled Food Service Team Lead to join our team at Fresh Thyme Market. As a key member of our operations team, you will be responsible for planning, directing, and supervising team members in the day-to-day operations of our food service department.
Key Responsibilities:
- Assist in scheduling, staffing selection, and hiring to achieve staffing needs
- Promote succession planning by providing career paths, identifying development needs for the department team, and being involved with and accountable for promotion decisions
- Support disciplinary actions and make recommendations concerning discharge
- Attain P&L budgeted goals, achieving sales, labor, and margin plans for the department
- Review sales goals, supply costs, stock loss/shrink results, and goals
- Model exceptional, fast, and friendly customer service
- Review Customer Survey and customer feedback from the previous day or week
- Prepare, package, stock, and display merchandise appropriately
- Price change compliance
- Food safety compliance
- Ordering of manual ordered items
- Supervise, train, and manage the Department Team in the absence of the Dept. Manager to:
- Stock (including washing, bundling, and trimming) rotating, and merchandise facing products according to department procedure
- Ensure all inferior out-of-code products are not sold and removed from display
- Ensure all products are accurately priced and sales prices are maintained and up to date
- Provide consultation to customers when needed regarding consumer products
- Execute ad set compliance including signage
- Ensure the backroom is neat and organized
- Meet or exceed sales floor conditions expectations in the respective department
- Ensure the department team members are thoroughly trained in all aspects of their jobs and have completed all required training
- Promote a safe work environment
- Reliable and consistent attendance required
- Proper usage of production planner and fresh dashboard
- Other daily tasks as required
Requirements:
- Maintain the highest level of customer service at all times
- Ability to adapt to the ever-changing high-volume retail while working in a cross-functional team environment
- Ability to multitask and have excellent organizational skills is essential
- Must be able to lead, support, and contribute to team goals
- Must have basic knowledge of math, weights, and measures
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