Member Service Representative
1 day ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team at InTouch Credit Union. As a key member of our team, you will provide exceptional service to our members, identify and recommend products and services, and work closely with branch leadership to ensure exceptional member service delivery.
Key Responsibilities- Provide courteous, friendly, and professional assistance to members and visitors
- Identify and recommend products and services based on member needs
- Contact prospective members, businesses, and community groups to present information on available products and services
- Attend community organization meetings to develop new business and create awareness of the credit union
- Meet or exceed sales and service goals
- Work closely with branch leadership to ensure exceptional member service delivery
- High school degree or equivalent
- Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required
- A minimum of one year of experience in the financial industry is required, and one year of customer service experience is preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This work requires the following physical activities:
• Bending, stooping, kneeling, twisting, reaching, finger dexterity grasping, repetitive motions, talking, hearing and visual acuity.
• Standard office environment, uniform temperature, conversational noise level.
• Required to stand or sit for long periods of time when providing member service.
• Ability to lift up to 10 pounds.
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