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Retail Sales Representative

2 months ago

Mosinee, Wisconsin, United States Charlie's Hardware Full time
Job Overview

As a Retail Sales Representative at Charlie's Hardware, you will play a vital role in delivering exceptional customer service and maintaining a welcoming shopping environment. Your primary responsibility will be to assist customers in finding the products they need while embodying the core values of our company.


Benefits:
  • Locally owned and operated
  • Employee discounts
  • 401(k) plan
  • Competitive salary
  • Dental insurance
  • Flexible work schedule
  • Health insurance
  • Paid time off
  • Training and development opportunities

Ideal Candidate:
  • Passionate about serving others with a positive attitude.
  • Committed to continuous improvement and excellence.
  • Dedicated to making a positive impact in the community.
  • Enjoys teamwork and collaboration.
  • Motivated to acquire new skills and knowledge.

Key Responsibilities:
  • Deliver outstanding customer service by assisting customers in-store and over the phone, addressing inquiries, guiding them to merchandise, and suggesting complementary products.
  • Maintain a clean and organized sales floor to create an inviting atmosphere for customers.
  • Inform customers about upcoming promotions and new arrivals.
  • Assist customers with loading their purchases into vehicles as needed.
  • Ensure products are displayed according to company standards and maintain signage.
  • Restock shelves and assist with inventory management.
  • Keep products faced and fronted throughout the store during your shift.
  • Support team members with various tasks as required.
  • Adhere to all company policies and safety protocols.
  • Perform key cutting services for customers.

Qualifications:
  • Exceptional customer service skills and a professional demeanor.
  • Basic knowledge of store products with a willingness to learn more.
  • Self-motivated and organized, with strong problem-solving abilities.
  • Familiarity with effective sales techniques.
  • Proficient in point-of-sale systems for pricing, special orders, and order entry.
  • Strong mathematical, reading, writing, and communication skills.
  • Able to lift up to 50 lbs.
  • Willing to work a flexible schedule, including weekends.

Goals:
  • Enhance overall sales by effectively closing transactions and promoting the loyalty program.
  • Continuously broaden knowledge across all store departments.
  • Become a versatile team member, capable of assisting in various areas as needed.
  • Take a proactive interest in store products and provide recommendations to management.
  • Eventually mentor new employees, sharing knowledge about products and retail practices.