Energy Operations Coordinator
4 weeks ago
We are seeking a highly motivated Energy Operations Coordinator to join our team at Spruce Power. As an Energy Operations Coordinator, you will play a crucial role in managing our asset operations, ensuring seamless service delivery to our customers.
Key Responsibilities:- Asset Pipeline Management: Manage and maintain accurate records of service requests, work orders, and dispatch information in our CRM system.
- Fleet Performance Tracking: Generate and maintain reports to track fleet performance on a weekly, monthly, and quarterly basis, identifying areas for improvement.
- Collaboration with Teams: Work closely with management, performance analysts, and the Homeowner Support Team to resolve escalated homeowner issues and manage existing and new asset performance in our portfolio.
- Tech Support and Escalations: Escalate technical support issues to internal and external resources, ensuring timely resolution and minimal disruption to our services.
- Vendor Management: Track and manage Install/O&M partner's performance metrics & KPIs, review, record, and process partner invoices, and work with vendors to resolve invoice discrepancies.
Requirements:
- Zendesk Experience: Desired experience with Zendesk case management software.
- Excel and PowerPoint Skills: Strong MS Excel and PowerPoint skills, with ability to create and maintain reports related to assigned projects.
- Data Visualization: Experience with Power BI, Tableau, or other similar data visualization software preferred but not required.
- Communication and Collaboration: Ability to communicate clearly and succinctly with external vendors, work collaboratively with Operations teams across the organization, and identify opportunities to drive efficiencies in service request dispatch and closure.
Education and Benefits
We offer competitive benefits and a collaborative, purpose-driven, high-energy culture. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
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