IT Service Technician

1 day ago


Lawrence, Massachusetts, United States Govcio LLC Full time
Job Title: IT Service Technician

GovCIO is seeking an IT Service Technician to provide onsite support for our federal customer. This position will be located in Lawrence, MA and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.

Responsibilities:
  • Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Recommend systems modifications to reduce user problems.
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
  • Install operating system patches, upgrades etc. via SCCM Software Center
  • Provides remote support services for telework/home users.
  • Helps ensure user applications work over VPN and/or Citrix.
  • Manage user relocation requests
  • Ensure devices are properly encrypted.
  • Local On-Site Cabling
  • Provide on-site support for enterprise groups such as the network and security operation centers.
  • Restart network equipment, including switches and routers as directed by enterprise networking.
  • Replace defective network equipment.
  • Wireless Services
  • Assist users with mobile communication devices.
  • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
  • Asset Inventory Support
  • Assist with physical inventory as needed.
  • Assist with receiving and receipting property.
  • Disposal Preparation Support
  • Process computer equipment for disposal.
  • Ensure disposal policies are properly employed.
  • Ensure all devices are fully wiped of information before leaving the facility.
  • Video Conferencing and Audio/Video O&M
  • Troubleshoot system problems and repairs
  • Work with support staff for remote troubleshooting and repairs.
  • Assist in setting up presentation devices and video conferencing units.
  • Support pre/post application releases
  • Gather analyze, and report end-user support trends
  • Other duties as assigned


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