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Teller and Customer Service Specialist
2 weeks ago
In this role, you will be responsible for delivering exceptional customer service and ensuring that all customer interactions are handled professionally and efficiently. You will also be responsible for processing daily teller transactions, including receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
You will work closely with other team members to ensure that all customer needs are met, and you will be expected to develop and maintain client relationships by recognizing referral opportunities for additional Retail products and other lines of business.
The successful candidate will have excellent communication skills, both written and verbal, and be able to handle sensitive confidential information. A high school diploma or equivalent is required, and experience in a cash handling role is preferred.
Responsibilities
- Provide customer account services by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier's checks, traveler's checks, and savings bonds.
- Answer customer questions in person and/or on the telephone.
- Record customer account transactions by logging cashier checks, traveler's checks, and other special services; preparing currency transaction reports.
- Cross-sell bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customer needs; directing customers to a branch representative.
Requirements
- High School Diploma or General Education Degree (GED) required.
- Experience in a cash handling role preferred.
- Ability to handle sensitive confidential information.
- Excellent mathematical aptitude.
- Excellent communication skills both written and verbal.