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Night Auditor

2 months ago

King of Prussia, Pennsylvania, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at MCR Hotels. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our hotel's financial transactions, as well as providing exceptional customer service to our guests.

Key Responsibilities
  • Conduct nightly audits to ensure accuracy and completeness of financial transactions
  • Process and reconcile all financial transactions, including cash, credit card, and room charges
  • Prepare and distribute daily reports, including the Night Audit report and the Daily Flash Report
  • Balance the day's work, including miscellaneous revenue, telephone postings, and valet laundry
  • Provide exceptional customer service to guests, including responding to inquiries and resolving issues in a timely and professional manner
  • Maintain confidentiality and security of all guest and hotel information
  • Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation
  • Follow up to ensure completion and guest satisfaction
  • Be aware of all rates, packages, and special promotions
  • Be familiar with all in-house groups and high demand/restricted dates
  • Take all necessary information when taking room reservations and follow rate quoting scenario
  • Be knowledgeable of the front desk computer system
  • Log and deliver packages, mail, and messages
  • Be knowledgeable of the property and amenities, along with any special events, local area attractions and things to do around the hotel
  • Accurately complete the check-in and checkout process
  • Use creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction
  • Restocks front desk area and supplies as required or assigned by immediate supervisor
Requirements
  • Must have a positive attitude and willingness to learn
  • Demonstrate the ability to multi-task
  • Demonstrate the ability to be detail oriented
  • Demonstrate the ability to problem solve to effectively deal with internal and external customers
  • Must have basic English verbal and written communication skills
  • Must work well in stressful, high-pressure situations
  • Basic math skills
  • Must have the ability to obtain alcohol awareness certification as required by the State
  • Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
  • Must be proficient in Windows operating systems, Company approved spreadsheets and word processing
  • Must be able to communicate information and ideas clearly
  • Must have a desire to serve all guests
  • Must meet the legal age to serve alcoholic beverages (at select properties)
Preferred Qualifications
  • Experience in a hotel or a related field
  • Brand knowledge and experience