Customer Service Warranty Specialist
2 days ago
The Customer Service Warranty Representative plays a critical role in maintaining positive and profitable relationships with our clients by resolving warranty claims on WSC manufactured goods. This position requires a strong customer service focus, excellent communication skills, and the ability to navigate complex problem-solving situations.
Key Responsibilities- Learn and apply manufacturing processes and practical field applications to effectively resolve warranty claims.
- Develop and maintain strong customer relationships through timely responsiveness, active listening, and effective communication.
- Negotiate resolutions that meet the needs of both the client and WSC, while exceeding customer expectations.
- Support Sales, Service, and Production teams with timely communication, industry updates, and practical application training.
- Process and execute new case entries, return messages, case negotiation, and resolution within established timeframes.
- Support CRM by implementing case solutions, acknowledging customer cases, and maintaining case updates and notes.
- Proficient organizational skills and ability to prioritize tasks effectively.
- Solid verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Strong math skills and ability to apply mathematical concepts to problem-solving situations.
- Positive attitude, with a strong focus on customer empathy and the ability to relate to customers.
- Cooperation and teamwork with peers, with a willingness to collaborate and support colleagues as needed.
- Basic keyboarding and Microsoft Office Suite (Excel, CRM, Outlook) software skills, with a strong understanding of CRM software.
This position requires general office conditions with continuous sitting, heavy computer and phone usage, and flexibility in hours to accommodate workload and staffing needs.
Reports toThe Service/Warranty Manager
-
Customer Service Warranty Specialist
3 weeks ago
Schofield, Wisconsin, United States Wausau Supply Company Full time{"Job Title": "Customer Service Warranty Representative", "Job Description": "Job SummaryThe Customer Service Warranty Representative plays a critical role in ensuring customer satisfaction by resolving warranty claims in a timely and professional manner. This position requires strong communication and problem-solving skills, as well as the ability to work...
-
Customer Service Warranty Specialist
1 week ago
Schofield, Wisconsin, United States Wausau Supply Company Full timeJob SummaryThe Customer Service Warranty Representative plays a critical role in maintaining positive and profitable relationships with our clients by resolving warranty claims on WSC manufactured goods. This position requires a strong customer service focus, excellent communication skills, and the ability to navigate complex problem-solving situations.Key...
-
Lead Customer Service Specialist
1 month ago
Schofield, Wisconsin, United States Peoples State Bank Full timePosition OverviewLOCATION: RemoteHOURS: Standard business hours with occasional weekend shiftsAre you dedicated to delivering exceptional customer experiences and guiding a team towards excellence? As a Full-Time Customer Service Representative III/Lead at Peoples State Bank, you will have the exciting opportunity to demonstrate your outstanding customer...
-
Customer Service Representative
2 weeks ago
Schofield, Wisconsin, United States Dairy Queen Full timeDairy Queen Job Description **Role Summary** As a Front Counter Crew Member at Dairy Queen, you will be the face of our brand, providing exceptional customer service and ensuring a positive experience for our guests. **Key Responsibilities** * Greet and welcome customers in a friendly and enthusiastic manner * Assist customers with menu navigation and...
-
Customer Service Representative
1 week ago
Schofield, Wisconsin, United States Gordon Aluminum Industries INC Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Relations Representative to join our team at Gordon Aluminum Industries, Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer satisfaction by addressing customer inquiries and resolving issues in a timely and professional...
-
Customer Service Representative
4 days ago
Schofield, Wisconsin, United States Kwik Trip Full timeAbout Kwik TripKwik Trip is a family-owned company that has been serving its guests and coworkers since 1965. We are dedicated to providing an award-winning culture and treating everyone like family.Job SummaryWe are seeking energetic and positive individuals to join our Food/Guest Service team. As a Food/Guest Service coworker, you will be responsible for...
-
Customer Service Representative
3 weeks ago
Schofield, Wisconsin, United States Peoples State Bank Full timeAbout the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Peoples State Bank. As a key member of our operations team, you will be responsible for handling primary vault teller responsibilities with precision and efficiency.Key Responsibilities:Provide exceptional customer service and ensure...
-
Customer Service Representative
2 weeks ago
Schofield, Wisconsin, United States Peoples State Bank Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Peoples State Bank. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide accurate and timely information to customers regarding bank...
-
Schofield, Wisconsin, United States HOBART SERVICE Full timeJoin Our Team as a Service Technician!Are you skilled in mechanical and electrical systems? Do you have a passion for delivering exceptional service to clients? If so, we invite you to consider a position with us, a premier provider of commercial kitchen equipment services.Key Responsibilities:Operate from a designated service area, catering to clients in...
-
Client Relations Specialist
4 weeks ago
Schofield, Wisconsin, United States Gordon Aluminum Industries INC Full timeJob DescriptionGordon Aluminum Industries INC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional customer satisfaction by addressing customer inquiries and resolving issues in a timely and professional manner.Key...
-
Customer Service Representative
4 days ago
Schofield, Wisconsin, United States Target Full timeTarget Guest Advocate Job DescriptionCreate a welcoming experience for every guest, every time, by authentically greeting and engaging in friendly conversation throughout each transaction.Welcome guests into self-checkout and provide assistance as needed, ensuring a seamless shopping experience.Scan and bag all guest items efficiently, maintaining a clean...
-
Lawn Care Specialist
1 week ago
Schofield, Wisconsin, United States Naturescape Full timeAbout NaturescapeNaturescape is a family-owned company that has been committed to providing high-quality lawn and landscape care services since 1986. With 41 locations across the Midwest and South, we have a strong presence in the industry and a reputation for excellence.Job DescriptionWe are seeking a skilled Lawn Care Specialist to join our team. As a Lawn...
-
Lawn Care Specialist
3 weeks ago
Schofield, Wisconsin, United States Naturescape Full timeAbout NaturescapeNaturescape is a family-owned business that has been committed to providing high-quality lawn and landscape care services since 1986. With 42 locations across the Midwest and South, we have established ourselves as a trusted and reliable provider of outdoor services.We pride ourselves on our team-oriented culture, where management is...
-
Retail Sales Associate
4 weeks ago
Schofield, Wisconsin, United States Wal-Mart Stores , Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate & Customer Service Representative to join our team at Wal-Mart Stores, Inc. As a key member of our front-end services team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key...
-
Sales and Administrative Support Specialist
6 days ago
Schofield, Wisconsin, United States Naturescape Full timeAbout NaturescapeNaturescape is a family-owned company that has been committed to providing high-quality lawn and landscape care since 1986. We have grown to 41 locations around the Midwest and South, and we owe our success to our outstanding team.We care about employee satisfaction and want our team members to love their jobs. Our management is...
-
Wausau Administrative Support Specialist
2 weeks ago
Schofield, Wisconsin, United States Naturescape Full timeAbout NaturescapeNaturescape is a family-owned company that is 100% committed to making our customers happy with our lawn and landscape care. We have been committed to providing the highest quality service, guaranteeing satisfaction, and offering very affordable prices since our humble beginnings in Appleton, WI in 1986. Our success is due to our outstanding...
-
Commercial Food Equipment Technician
3 weeks ago
Schofield, Wisconsin, United States HOBART SERVICE Full timeAbout the RoleWe are seeking a skilled and experienced Commercial Food Equipment Technician to join our team at HOBART SERVICE. As a key member of our service team, you will be responsible for providing top-notch service and support to our customers in the commercial food equipment industry.Key ResponsibilitiesElectrical and Mechanical Troubleshooting: Use...
-
Commercial Food Equipment Technician
4 weeks ago
Schofield, Wisconsin, United States HOBART SERVICE Full timeAre you mechanically and electrically inclined? Do you enjoy providing customers with quality service solutions? If so, Hobart Service wants to hear from you! We are a leading nationwide provider of commercial food equipment service. About the Role As a Commercial Food Equipment Technician, you will play a vital role in ensuring our customers' businesses...
-
Master Data Specialist
3 weeks ago
Schofield, Wisconsin, United States Kohler Full timeJob SummaryWe are seeking a highly skilled Master Data Specialist to join our team at Kohler. As a Master Data Specialist, you will be responsible for managing and maintaining accurate and up-to-date master data to support on-time production and customer delivery.Key ResponsibilitiesCreate and maintain established goals and objectives to monitor efficiency...
-
Manufacturing Operations Specialist
3 weeks ago
Schofield, Wisconsin, United States KOHLER Full timeJob SummaryWe are seeking a skilled Manufacturing Operations Specialist to join our team at Kohler Co. in Sheridan, AR. As a key member of our production team, you will be responsible for ensuring the efficient and effective operation of our manufacturing processes.Key ResponsibilitiesAssist in the setup and operation of production equipment and...