Automotive Service Professional

5 days ago


Glendale, Arizona, United States Sanderson Automotive Group Full time
Job Summary: As an Automotive Service Advisor with the Sanderson Automotive Group, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. You will work closely with both customers and the service team to ensure the efficient and timely completion of automotive services.

In this role, you will be responsible for building strong customer relationships, addressing concerns, providing expert advice, and ensuring overall customer satisfaction. You will also oversee the status of customer vehicles, keeping customers updated on progress, delays, or changes. Your ability to communicate effectively, manage multiple tasks simultaneously, and maintain a high level of organization will be essential in this position.

Key Responsibilities:
  • Greet customers promptly and professionally, establishing a positive rapport.
  • Listen attentively to customer concerns regarding vehicle issues and repair needs.
  • Document customer complaints and concerns accurately and efficiently.
  • Provide clear and concise explanations of service recommendations, repairs, and estimates.
  • Advise customers on proper vehicle maintenance schedules and offer preventive maintenance packages.

Requirements:
  • Prior experience as an automotive service advisor or in a customer-facing role is preferred.
  • Strong understanding of automotive systems and repair processes.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency in automotive service software and basic office applications.

Compensation: The estimated salary for this position is $55,000 - $65,000 per year, depending on experience.

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