Benefit Programs Assistant

2 months ago


Roanoke, Virginia, United States Commonwealth of Virginia Full time

Job Summary: We are seeking a skilled Benefit Programs Specialist to join our team at the Commonwealth of Virginia.

About the Role: The successful candidate will be responsible for determining and re-determining the eligibility of individuals for multiple benefit programs.

Key Responsibilities:

  • Interprets and applies federal, state, and local policies and regulations.
  • Evaluates applications for benefit programs through data entry into a rule-based computer system.
  • Completes timely and accurate eligibility determinations for SNAP, Medicaid, TANF, Refugee Cash Assistance, Energy Assistance, and Cremation Assistance.
  • Manages ongoing caseloads, including frequent customer contact, implementing changes, and processing periodic renewals.
  • Identifies potential services needed and makes appropriate referrals to other community resources.
  • Demonstrates excellent teamwork through cooperation and flexibility.
  • Promotes client responsibility with an emphasis on becoming independent by exploring employment opportunities.
  • Explains client responsibilities, rights, and program availability.
  • Prepares reports and maintains client records electronically.
  • Identifies possible fraud and makes appropriate referrals.


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