Platform Evangelist

3 weeks ago

Columbus, Ohio, United States Verint Systems Full time
{"title": "Platform Consultant", "description": "About the Role

At Verint Systems, we're committed to helping organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We're seeking a highly skilled Platform Consultant to join our team.

Key Responsibilities
  • Maintain in-depth knowledge of machine learning and data science to expertly articulate, differentiate, and position Verint DaVinci AI.
  • Liaise with product, sales, solutions, and services teams to position the Verint Open CCaaS platform as the "platform of choice" for contact centers.
  • Present in-depth Verint's Engagement Data Hub to senior IT and Data Science teams.
  • Leverage data architecture or data science knowledge to influence and provide valuable insight into the industry and differentiate Verint's platform.
  • Build thought leadership profile through speaking opportunities, networking, and staying up-to-date on emerging AI trends.
  • Deliver content through various means of communication, including social media, to focus on the value of the Verint Open CCaaS platform.
  • Work with the Marketing team to develop marketing strategies to engage partners and customers in the ecosystem.
  • Lead product demonstrations to educate consumers, developers, and others about the platform.
  • Identify white spaces in customer accounts and drive closure of opportunities.
  • Maintain comprehensive knowledge of Verint products and technology, as well as industry trends.
Requirements
  • Bachelor's Degree or equivalent work experience.
  • Five to Seven years' experience in AI and Data Science.
  • 10+ years of in-depth experience with contact center operations.
  • Knowledge of contact center solutions and data ecosystems.
  • Architectural knowledge of data lakes and data warehouses.
  • Strong networking, analytical, and critical thinking skills.
  • Excellent customer service and leadership skills.
  • Effective and professional presentation and communication skills.
What We Offer

Verint Systems is committed to maintaining a workplace free from discrimination, retaliation, and harassment. We offer a competitive salary range of $100K to $140K and a comprehensive benefits package.

", "lang_code": "en-US"}