Junior Host

Magnolia Bluffs Casino Hotel in Natchez, MS is seeking a highly motivated and customer-focused Junior Host to join our team. As a Junior Host, you will be responsible for delivering exceptional customer experiences, building relationships with VIP guests, and promoting our casino's amenities and services.

• Review and evaluate customer confidential profiles to determine appropriate customer needs on a daily basis.
• Effectively deliver required sales and program-specific goals and targets.
• Makes hotel reservations for qualified guests.
• Assists at the Players Club when coverage is needed.
• Maintains relationships with VIP guests through personal contact by phone, email, and in person with the ultimate goal of increasing business.
• Awards calculated complimentaries to valued guests to increase loyalty.
• Responsible for generating a positive and friendly atmosphere with all guests.
• Handles customer problems, complaints, and reports all incidents to Marketing Manager.
• Clearly communicates programs/services to necessary people, seeks their support, and keeps them informed of changes that may impact the business.
• Assists with special events and promotions.
• Anticipates, responds to, and consistently meets or exceeds the needs of internal and external clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Keeps track of existing products/services and/or progress on new initiatives.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations, including policies, procedures, industry regulations, department goals, and business strategy.
• Politely gives consistent, timely, and accurate information and finds answers when unsure.
• Responsible for working effectively as a collaborative team player.
• Fully complies with all applicable rules, regulations, laws, and policies and conducts themselves with the highest levels of integrity and honesty.
• Promotes outstanding customer relations.
• Performs all other duties as assigned.

Candidates who will be successful in this position will have a combination of education and experience that focuses on exemplary customer service. A high school diploma is required. Additional college courses or an associate's degree in a related field is preferred. You do not need prior casino experience, but you will need the right attitude and personality. Our Hosts must be energetic and outgoing with the ability to create a fun and exciting experience for our VIPs.

Magnolia Bluffs is not just a fun place to work. We ensure our employees are rewarded with optimal benefits to meet your daily needs.

As a full-time employee, you will receive:

• Company-paid medical insurance with buy-up options for dependents and coverage levels.
• Affordable dental and vision insurance.
• Company-paid life insurance.
• Wide variety of voluntary insurance options.
• Retirement options.

All of our dedicated team members will enjoy the following fringe benefits:

• Employee Assistance Program.
• Unlimited access to national and local discounts.
• Employee dining discount.
• Robust Employee Recognition Program.
• Health and Wellness Program.
• Growth Opportunities.
• PTO schedules that promote work-life balance.

Casino employees may be required to obtain a Mississippi Gaming License. The cost of the license is covered by Saratoga Casino Holdings, LLC. Travel to Jackson, MS will be mandatory for this licensing process.

Saratoga Casino Holdings, LLC, and its subsidiaries are equal opportunity employers and are strongly committed to workforce diversity. We value and are committed to a host of diverse populations and cultures, including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin, and veteran status. Magnolia Bluffs is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.