Community Outreach Coordinator Level 2

4 weeks ago

Queens, New York, United States Sun River Health Full time
Job Description

Sun River Health is a network of Federally Qualified Health Centers (FQHCs) providing comprehensive primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. We are seeking a highly motivated and experienced Community Outreach Coordinator Level 2 to join our team.

Key Responsibilities:
  • Participate in seeking, hiring, training, supervising, and developing new and existing outreach staff in SRH's catchment area as needed.
  • In reach and Outreach to Medicaid underutilizers: In conjunction with DSRIP PPS partners and SRH clinical staff, reach out to Medicaid under-utilizers that are SRH patients by calling on the phone and visiting their places of residence and engage in health education around the importance of having a medical home.
  • Health insurance enrollment: With appropriate training, provide outreach and enrollment assistance into Qualified Health Plans, Medicaid, and Child Health Plus. Refer patients assisted to SRH.
  • Patient screenings: Attend and arrange health events at which free BP screening, healthy waist screening, and other screenings as appropriate are provided in order to convert prospective patients to about SRH's patients.
  • Outreach to migrant and seasonal farm workers: In Coordination with other SRH Outreach staff, where applicable, perform outreach to area farms and farm camps to reach migrant and seasonal farm workers. Provide referral to SRH and the migrant voucher program.
  • Referral to community resources: Become familiar with area resources and refer patients to needed sources of support.
  • Meeting with peer organizations to describe SRH services: Arrange meetings at least annually with service providers to update leadership and line staff on available services at SRH. Supply area organizations with SRH outreach materials to be passed on to potential patients.
  • Health Promoters: Organize volunteers to receive training from SRH to provide lay health education and outreach services to the community.
  • Home Visits: In coordination with medical teams, reach out to patients lost to follow up through home visiting. Encourage patients to get back into care. Schedule appointments for patients as needed.
  • Outreach to residents of public housing: In coordination with other SRH outreach staff, where applicable, form partnerships with area Public Housing Authorities and perform outreach to area public housing projects in order to reach public housing residents.
  • Interpretation: Once certified by SRH to be a competent to provide medical interpretation, in conjunction with SRH providers of healthcare, provide medical interpretations and assistance with forms to patients who express desire for such assistance.
  • Document all activities, utilizing the SRH electronic brief encounter form whenever possible. For group activities where accessing individual information is not achievable, record information in SRH's electronic community initiative form.
  • Neighborhood canvassing: Canvass low income neighborhoods, particularly within walking distance of SRH sites to drop literature for prospective patients and engage patients at home in conversation about the availability of health care at SRH.
  • Outreach to homeless: In coordination with other SRH outreach staff, perform outreach to area community meals, food pantries, shelters, and other locations where the homeless or near-homeless receive services in order to reach homeless who are potential patients. Provide referral to SRH.
  • Advocacy: Advocate on behalf of patients who need assistance getting bills paid, coming up with a payment plan, advocating with insurance, etc. Encourage patients to become advocates as part of SRH-defined advocacy campaigns.
  • Tailored Coaching: Follow up with patients surveyed with the PAM with coaching that will increase the chances that a patient will move along the continuum of patient activation to more activation and self-management behaviors.
  • Outreach to Medicaid non-utilizers: In conjunction with DSRIP PPS partners, reach out to SRH-assigned Medicaid non-utilizers over the phone and at their places of residence and engage in health education around the importance of having a medical home.
  • Patient Activation Measure (PAM) with non-utilizers, underutilizes, and the uninsured: In conjunction with DSRIP PPS partners and SRH clinical staff, reach out to Medicaid non utilizers, understilizers, and the uninsured and perform the PAM survey. Refer patients completing PAM to appropriate services and provide appropriate health education.
  • Health Education: Provide lay health education to patients on topics for which training has been received (SRH services, medical home, Type 2 Diabetes prevention, patient goal setting, planning for future care, etc.)

The ideal candidate will have a high school diploma or equivalent and a driver's license. An Associate's Degree is preferred, and a minimum of 6 months of outreach experience is preferred. Excellent organizational and strong communication skills are required. The ability to read, write, and speak English is essential. The candidate must be willing to undergo a driver's license check.

Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Sun River Health is a network of 43 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most.

Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need - no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.

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