Public Safety Telecommunicator

6 days ago


Allen, Texas, United States City of Allen, TX Full time
Overview:
The City of Allen is a dynamic and welcoming community with a strong economy, diverse population, and great educational institutions. As a Public Safety Telecommunicator, you will play a vital role in serving the citizens of Allen by providing emergency services and support to the Police and Fire departments.

Job Summary:
This is a full-time position that requires working rotating shifts, including nights, weekends, and holidays. The successful candidate will be responsible for answering emergency and non-emergency calls, dispatching units, and providing pre-arrival medical instructions to citizens in need. They will also maintain records and data, comprehend and apply city ordinances and policies, and operate computer terminals for specialized access.

Key Responsibilities:
• Answer multi-line telephones for both emergency and non-emergency calls
• Dispatch information and units upon receiving EMD certification
• Provide pre-arrival medical instructions to citizens on the telephone in life/death situations
• Operate a multi-channel public safety radio system while simultaneously listening to and comprehending both telephone and radio traffic
• Maintain records and data for items such as warrants, missing persons, stolen property, and emergency protection orders
• Comprehend and apply city ordinances, city and departmental policies and procedures

Requirements:
• High School Diploma or equivalent
• No prior relevant work experience required, but previous data entry and customer service experience desired
• Must possess a valid Texas Class C driver's license
• Ability to accurately type 34 WPM, have the ability to perform data entry, and operate computer equipment
• Must be able to pass required pre-employment screenings, CJIS, and fingerprint check, and have the ability to comply with state and federal requirements for standards

Benefits:
The City of Allen offers a comprehensive benefits package, including health and dental insurance, robust insurance coverage, flexible spending accounts, wellness program, workers' compensation, generous time off, retirement benefits, deferred compensation, and longevity rewards.

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