Operations Supervisor

4 weeks ago


Liberty Center, Ohio, United States CEVA Logistics Full time
About the Role

We are seeking an experienced Operations Supervisor to join our team at CEVA Logistics. As a key member of our operations team, you will be responsible for overseeing transportation and customs processes, providing exceptional customer service, and ensuring compliance with federal and foreign regulations.

Key Responsibilities
  • Develop and implement effective customer service strategies to meet internal and external customer needs.
  • Provide supervision and control for all departmental activities, including staff retention and training efforts.
  • Conduct regular meetings with staff to assess performance, discuss improvement ideas, and inform staff of new developments.
  • Oversee performance statistics, review shipment documentation for accuracy, and ensure compliance with regulations.
  • Communicate with customs officials, resolve delays, and establish policies and procedures for customs clearance operations.
  • Identify areas of concern in clients' import and export processes through monitoring of team performance and regular audits.
Requirements
  • High School Diploma or GED, with a minimum of four years of related experience and one year of supervisory experience.
  • Bachelor's Degree in International Business, Logistics, or Supply Chain Management preferred.
  • Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations, and recordkeeping.
  • Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
What We Offer

At CEVA Logistics, we value our employees' growth and development. We offer a comprehensive benefits package, including competitive Paid Time Off, 401(k), health insurance, and an employee benefits platform with discounts on gym memberships, retail, travel, car, and hospitality brands.

We are a team-oriented company that supports each other's success and works collaboratively to achieve our goals. If you're passionate about logistics and customer service, we encourage you to apply for this exciting opportunity to join our team.



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