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Customer Experience Specialist

4 weeks ago

Lima, Ohio, United States Cookunity Full time

About Cookunity

Cookunity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.

Our Mission

We're dedicated to empowering working chefs, tripling their income, and supporting their growth. Cookunity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.

The Role

We're seeking a Customer Experience Specialist with experience in customer support, who wants to improve our client's experience and leave a mark on their lives. As a Customer Experience Specialist, you'll be part of an exciting, growing team designed to take our support to the next level.

Responsibilities

  1. Handle all inbound requests from our customers and solve their issues providing an outstanding experience in every interaction
  2. Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat in a timely manner
  3. Assist clients with any and all questions and concerns regarding their subscription, product, and service overall
  4. Escalate critical cases and exceptions to CX Supervisor for proper follow up
  5. Process orders, forms, applications, and general subscription requests
  6. Develop a deep expertise in our product, key differentiators, and the value it provides to our customers

Qualifications

  1. You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat.
  2. You have an outstanding level of English (oral and written) and effective communication skills.
  3. You are customer centric and love helping people.
  4. You are very organized, even under pressure.
  5. You have a positive attitude, great people skills, supportive and your are willing to go the extra mile for a team member.
  6. Your North Stars are Quality and Empathy.

Benefits

  1. Get paid in USD, Crypto, Euro, ARS. Whatever your choice We use Deel to make things easier for you.
  2. Work remotely: design the life that you want.
  3. Enjoy 15 days of vacation each year from start date.
  4. Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid.
  5. Compassionate Leave: 3-5 days each time the need arises.
  6. Personalized English coach.