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Restaurant Operations Manager

2 months ago

Westminster, Massachusetts, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at a locally owned and operated Dunkin' franchise. As a key member of our management team, you will be responsible for maintaining a customer service focus, passion for results, and a desire to develop a great team.

Key Responsibilities
  • Maintain a customer-centric approach to ensure exceptional guest experiences
  • Lead and develop a high-performing team to achieve sales and customer satisfaction goals
  • Implement effective operational strategies to drive efficiency and productivity
  • Monitor and control labor costs, inventory, and supplies
  • Ensure compliance with company policies, procedures, and regulatory requirements
  • Collaborate with other departments to achieve business objectives
Requirements
  • Previous managerial experience in the food service industry
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent customer service skills and a passion for delivering exceptional guest experiences
  • Strong analytical and problem-solving skills
  • Ability to work a flexible schedule, including mornings, evenings, and weekends
What We Offer
  • Competitive wages and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance