Customer Experience Director
2 days ago
About Us
Premium Brands Services, LLC is a leading provider of fashion solutions for women. Founded by Lena Bryant, our company has been empowering women through fashion for over 120 years.
Our mission is to create a culture of acceptance and self-expression, where every woman feels confident and beautiful. We strive to provide an inclusive and supportive environment for our customers and associates alike.
The Role
We are seeking a skilled Sales Lead to join our team at Store 4911-Collection Riverprk-LaneBryant-Oxnard, CA. As a Sales Lead, you will play a critical role in creating an engaging store environment that drives sales and customer satisfaction.
Your responsibilities will include:
- Welcome customers and engage with them to understand their needs and support their shopping experiences.
- Share your knowledge of our products and services with customers to outfit and inspire them.
- Empower teams to exceed customer expectations through the company selling model.
- Help store leaders execute daily operational action plans.
- Motivate and coach associates to recognize and improve performance.
- Drive results by identifying business opportunities in partnership with store leaders.
- Audit daily schedules to maximize productivity and equalize payroll.
- Communicate daily priorities to store teams and prioritize tasks as needed.
- Support store leadership with onboarding new associates when needed.
- Support the store's priorities by adhering to brand guidelines, operational requirements, and asset protection policies.
Requirements
To be successful in this role, you will need:
- 1-3 years retail experience.
- High school diploma or equivalent required.
- Possession of a passion for styling and love of working with people.
- Flexible availability – including evenings, weekends, and holidays.
- Ability to read, write and communicate in English.
- Proficient with technology, including an ability to operate store systems accurately.
Benefits
We offer a competitive salary range of $50,000-$65,000 per year, plus benefits including:
- Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other KnitWell Group brands.
- Support for your individual development plus opportunity for growth within our family of brands.
- A culture of giving back – opportunities to support our philanthropic partners that benefit local communities.
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