Clinical Informatics Support Specialist

2 weeks ago


Garden City Kansas, United States CommonSpirit Health Full time
Job Summary

CommonSpirit Health is seeking a highly skilled Clinical Informatics Support Specialist to join our team. As a key member of our organization, you will play a critical role in supporting, communicating, and organizing implementations, optimization, system upgrades, new-user education, troubleshooting, and general needs of end users within a care setting.

Key Responsibilities
  • Support and optimize clinical information system capabilities to meet the organization's goals of quality patient care, operational efficiency, and regulatory compliance.
  • Participate in workflow design and development; project implementation; documentation; and end-user training.
  • Understand and utilize evidence-based practice in initial and ongoing EHR training and competency to end users.
  • Contribute to training curricula, communication, and change management for technology changes, upgrades, and downtimes to customers.
  • Responsible for problem-solving, assessing processes and issues, and collaborating with other staff and physicians to develop solutions resulting in efficient and functional workflows for end users of our software applications.
  • Participate in projects, meetings, and workshops. Gather information from end users as needed. Escalate appropriately. Prioritize responsibilities and organize workload to ensure that work is successfully completed within deadlines.
  • Promote the role of informatics and training by building relationships with customers, through positive interaction, problem identification, and resolution.
Requirements
  • 3 years' healthcare experience.
  • Understanding of hospital, ambulatory, and post-acute care operations, interdepartmental processes, interactions, and workflows in the healthcare setting.
  • Basic proficiency with PC software applications.
  • Experience with process improvement and/or information systems within a clinical setting, preferred.
  • Epic experience, preferred.
  • Team-oriented individual, demonstrates professional work, and the ability to work with minimal supervision.
Preferred Qualifications
  • Prior experience providing application support may be accepted in lieu of clinical background; and, clinical background is highly desired.
  • High School Diploma/G.E.D. - Required.
  • After being hired, must successfully complete the Epic Credentialing process which includes a satisfactory presentation of a trial lesson to a panel, and passing of a written proficiency exam with a minimum score of 85%.


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