IT Support Specialist

7 days ago


Eatontown, New Jersey, United States Virtual Full time
Job Summary:

Virtual is seeking a skilled IT Helpdesk Technician to provide first-level support to internal teams. As a key member of our IT team, you will be responsible for delivering exceptional technical assistance and ensuring the smooth operation of our systems.

Key Responsibilities:

Provide technical support for Windows 10/11, Mac OS, and Office 365 issues to internal staff.

Administer endpoint patching and security measures to maintain system integrity and data protection.

Maintain accurate system and software inventory records.

Facilitate the onboarding process for new hires, providing them with necessary IT equipment and access.

Provide basic back-office applications and escalate complex issues as needed.

Contribute to the creation and upkeep of a comprehensive IT knowledge base.

Efficiently manage all IT support tickets via the helpdesk application, ensuring timely resolution and excellent internal customer service.

Participate in a light on-call rotation to provide after-hours support for critical issues during nights and weekends.

Requirements:

Proven experience in an IT helpdesk or support role, with a strong emphasis on internal support.

Proficiency in supporting Windows 10/11 and Mac OS environments.

Solid experience with Office 365 applications and administration.

Skilled in endpoint management, including patching and security.

Experience with basic network troubleshooting and support.

Familiarity with managing support tickets through a helpdesk application.

Strong organizational skills and attention to detail.

Excellent communication and problem-solving abilities.

A proactive approach to maintenance and support, with a focus on improving internal IT processes.

Relevant degree in Information Technology, Computer Science, or related field, or 2 years equivalent experience.

IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred.
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