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Senior Service Designer

2 months ago

Raleigh, North Carolina, United States First Citizens Bank Full time
Job Summary

We are seeking a highly skilled Senior Service Designer to lead our design team in creating innovative and customer-centric service experiences. As a key member of our design team, you will be responsible for developing service blueprints, customer journeys, and articulating existing and envisioned service experiences.

Key Responsibilities
  • Lead complex, large-scale transformational projects with remote teams
  • Develop and implement service design methods for digital products
  • Translate complex product and organizational processes into compelling and actionable insights and artifacts
  • Communicate business impact and collaborate cross-functionally with business partners, product managers, and engineers
  • Conduct user research and interviews, and create concept wireframes and mockups
Requirements
  • Bachelor's degree in Design, Design Research, or related field, or equivalent experience
  • 4+ years of experience in service design, design consulting, or related field
  • Proven experience with design sprint planning and execution, service blueprints, and journey maps
  • Excellent communication and project management skills
About Us

First Citizens Bank is a leading financial institution with over 100 years of experience. We are committed to providing exceptional customer service and innovative financial solutions. As a Senior Service Designer, you will be part of a dynamic team that is passionate about creating customer-centric experiences.

We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our team is dedicated to supporting our associates in their personal and professional growth.

If you are a motivated and creative individual who is passionate about service design, we encourage you to apply for this exciting opportunity.