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Terminal Operations Supervisor

2 months ago

Houston, Texas, United States Cargomatic Full time

About Us:

Cargomatic is a leading logistics company committed to delivering exceptional service to our customers. We foster a culture of innovation, where our employees are empowered to think creatively and drive results.

Position Overview:

As a Terminal Operations Supervisor at Cargomatic, you will play a critical role in ensuring the smooth and efficient operation of our terminal in Houston, TX. Your responsibilities will include:

  • Managing driver relationships and optimizing service quality
  • Cultivating a positive terminal reputation through effective communication with stakeholders
  • Ensuring adherence to safety and compliance standards
  • Analyzing terminal performance and implementing strategic plans to drive growth
  • Addressing and resolving issues promptly and effectively

Key Responsibilities:

Driver Management:

Oversee and manage drivers within the business unit, handling dispatching, payroll, compliance, and maintenance to ensure efficient operations.

Reputation Management:

Cultivate and uphold a positive terminal reputation through consistent and effective communication with stakeholders.

Safety and Compliance:

Ensure adherence to all company safety and compliance standards, minimizing service failures and maintaining service quality standards.

Communication:

Ensure accurate and timely internal and external communication by updating systems with precise information.

Performance Analysis:

Analyze terminal performance, identify enhancement opportunities, and implement strategic plans in coordination with leadership, drivers, and customers.

Issue Resolution:

Address, report, and take appropriate action on issues promptly, aiming for resolution and prevention.

Payroll Verification:

Verify drivers' pay accuracy and ensure timely payment.

Driver Retention:

Strategize and execute driver retention initiatives, analyzing settlement trends and freight distribution equitability.

Team Building:

Cultivate a collaborative and communicative environment to nurture employee and driver relationships.

Customer Relationship Management:

Manage customer relationships and devise plans to address challenges effectively.

Capacity Planning:

Review daily plans vis-à-vis capacity, identifying actions required for business protection and growth.

Customer Feedback:

Provide sensitive and swift responses to service-related matters and customer feedback.

Qualifications:

Education:

A high school diploma or equivalent is required; a 4-year degree is a plus.

Experience:

A minimum of 2 years of transportation experience with a strong understanding of logistics operations is required.

Communication Skills:

Exceptional communication skills and the ability to liaise with diverse stakeholders are essential.

Retention Strategies:

Prior experience in driver retention strategies and performance analysis is a plus.

Analytical Skills:

Proficiency in analytical thinking, problem-solving, and decision-making is required.

Attention to Detail:

Detail-oriented with a focus on accuracy is necessary.

Availability:

Flexibility to work on-call and potentially during weekends is required.