Dental Patient Experience Coordinator

6 days ago


Pearland, Texas, United States DentalWorks Full time

At DentalWorks, we're seeking a skilled Patient Care Coordinator to join our team. As a key liaison for our patients, you'll ensure a seamless and welcoming experience from the moment they arrive.

This role is perfect for individuals with exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. Your ultimate goal will be to make every patient feel valued and at ease, delivering the Ultimate Patient Experience during each visit to our offices.

The estimated salary for this position is $45,000 - $60,000 per year, depending on your location and experience. If you're a motivated and friendly individual with a strong work ethic, we'd love to hear from you

About the Job:

  • Greet patients in a timely, professional, and engaging manner.
  • Introduce new patients to the office and staff.
  • Provide patient consultations and communicate information about recommended treatments.
  • Discuss cost of service, insurance coverage, and payment options with patients.
  • Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.
  • Nurture the patient relationship to encourage patient retention.
  • Work as a team player to ensure each customer receives the best service possible.
  • Supports strategic local marketing initiatives that help drive brand awareness and new patient growth.

Qualifications:

  • Minimum of high school diploma or equivalent required.
  • Customer service focused.
  • Excellent time management and organizational skills.
  • Preferred dental office experience.
  • Preferred experience with dental insurance.
  • Preferred experience with Denticon/Dentrix.

Requirements:

  • Two (2) years of sales, customer service or related work experience.
  • Bilingual Spanish-English skills preferred.
  • Ability to handle patient concerns and prioritize multiple tasks in a fast-paced environment positively and proactively.
  • Ability to quickly learn new procedures and processes.
  • Excellent communication and interpersonal skills.
  • High level of ownership, accountability, and initiative.
  • Friendly, outgoing, and motivated personality.


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