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Head of Maintenance Operations

2 months ago


Humble, Texas, United States Staybridge Suites Full time
Job Overview

Staybridge Suites is seeking a Head of Maintenance Operations

About Us

Staybridge Suites is a newly established hospitality management company focused on prioritizing people in every aspect of our operations. We strive to cultivate a culture of compassion, respect, and authentic hospitality that encompasses our guests, employees, and the communities we engage with.

Your Profile

Are you skilled at disassembling and reassembling equipment? Do you recognize the significance of maintaining facilities in excellent condition? Do you take pleasure in troubleshooting and being the go-to person for solutions? If these traits resonate with you, this position may be the rewarding opportunity you have been searching for.

Employee Benefits

We take pride in offering competitive compensation along with the following benefits for both full-time and part-time staff:

  • Paid Time Off and Vacation
  • Discounted stays at our hotel properties
  • Holiday Compensation
  • Birthday Leave: A fully paid day off on your birthday
  • Referral Incentives

Position Summary

As the Head of Maintenance Operations, you will be crucial in ensuring the safety, functionality, and visual appeal of our facilities. Your role encompasses not only routine upkeep but also strategic planning and collaboration with various departments to maintain the highest standards in facility management. This position reports directly to the General Manager.

Daily Responsibilities

Your daily tasks will include the following:

  1. Core Responsibilities
    • Greet all guests warmly and professionally, ensuring exceptional service.
    • Oversee the upkeep and repair of all hotel facilities, including guest accommodations, communal areas, and outdoor spaces to guarantee guest satisfaction and prevent recurring issues.
    • Implement preventive maintenance strategies such as Property Walks and Room PMing to extend the lifespan of equipment and systems.
    • Exhibit expertise and meticulousness in performing tasks such as painting, drywall repair, carpet restoration, and furniture touch-ups.
    • Maintain, organize, and stock maintenance closets and carts, contributing to an efficient workspace where every item is accounted for.
    • Respect guest privacy, including their belongings, with a high level of integrity.
    • Respond promptly to escalated guest complaints, maintenance concerns, and emergency situations.
  2. Job Duties
    • Monitor guest satisfaction through feedback and online surveys.
    • Conduct regular inspections and safety training to ensure maintenance work meets or exceeds established quality standards.
    • Keep accurate records of maintenance activities, repairs, and equipment status in the hotel system through daily, weekly, monthly, and annual task lists.
    • Provide training or guidance to the team to ensure consistency and care regarding maintenance issues, equipment, operational procedures, and safety standards.
    • Collaborate with team members to gather comprehensive information when maintenance issues arise and develop solutions to prevent recurrence.
    • Identify cost-saving opportunities without compromising the quality of maintenance services.
  3. Supervisory Duties
    • Coordinate and oversee all department operations, ensuring quality service and optimal efficiency within the established business plan and budget.
    • Work with the management team to develop and manage the maintenance budget.
    • Maintain inventory, purchase supplies, and coordinate services from external vendors while managing these relationships.
    • Recruit, interview, hire, and train new maintenance personnel.
    • Oversee daily operations and scheduling of the department.
    • Supervise direct reports' performance and provide constructive feedback and evaluations.
    • Handle disciplinary actions and terminations in accordance with hotel policy.

Performance Metrics

This job description also serves as a performance evaluation guide and may be subject to change based on organizational needs.

Performance will be assessed based on the following:

  • Understanding and timely completion of core responsibilities and their impact on the organization.
  • Achievement of goals and problem-solving by being resourceful and applying your knowledge.
  • Effective communication and fostering positive relationships with colleagues.
  • Consistent attendance and adherence to the attendance policy.
  • Understanding and following processes and procedures for documenting and communicating important information.
  • Guest Service Scores regarding Hotel & Room Quality/Condition and Maintenance Service.

Qualifications

  • High School Diploma or GED
  • Proficiency in Microsoft Office applications
  • Certifications such as HVAC or CPO preferred
  • Availability for morning shifts
  • Willingness to work weekends and holidays
  • Availability for on-call duties in case of emergencies

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • While performing the duties of this job, the employee is regularly required to stand for an entire shift or for extended periods; use hands to feel or handle and reach with hands and arms.
  • The employee is frequently required to walk, bend, sit, climb, balance, kneel, crouch, or crawl, and talk or hear.
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer: This job description is not intended to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.

Staybridge Suites is an equal opportunity employer and values diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.